Showing posts from January, 2013
Customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. We are not doing a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi

There’s no such thing as a problem-free relationship. Problem resolution is probably our most critical competency. ~ Ted Fernandez, KPMG
We weren’t meant to live anxious about life; we were meant to live in peace. ~ Joel Osteen
Aim for brevity while avoiding jargon. ~ Edsger Dijkstra
Strategic planning is worthless unless there is first a strategic vision. ~ John Naisbitt
Skills modern day employees need to display constantly are Perseverance (don't expect it to happen the first try), Agility (always have a plan B and ask right questions) and Strategic Imagination (dreamer with purpose). ~ Lisa Bodell
The first rule of performance planning? Goal Setting Needs to be a Partnership. ~ Jay Campbell
Victory belongs to those who believe it the most, those who believe it the longest.